FAQs

Our practice is a traditional, insurance based practice. We are credentialed with all major insurance plans including Medicare, and as such, are bound by all contractual obligations with these insurance companies. All of your medical care and ancillary services will be billed through your insurance company by our third party billing company as in any traditional primary care office. 

We are very excited to be able to offer same day and next day urgent appointments to our patients. Our goal is that all of your primary care needs come directly from your physician and we hope that you never visit an urgent care or little clinic again!

HSA/FSA based insurance plans  are accepted in our office and can be utilized for payment of medical services. However, HSA/FSA money CANNOT be used at this time to pay for membership fees. 

Unlike traditional medical practices with answering services, upon establishing care with your provider at Internal Medicine and Pediatric Partners, you will be given a direct cell phone number to your doctor to utilize as needed, even if that is after business hours. You can contact them directly via telephone call, text message, email, or patient portal message, whichever method you prefer. 

The short answer is yes. Both the patient and the providers have contracts with insurance providers and part of those contracts include that a co-pay will be collected by the provider and paid by the participant as part of the fee for medical services. For our practice to remain in compliance with your insurance company, we have to collect the respective co-pay in order to be credentialed with the health insurance plans and be able to utilize their coverage for our services. 

Since our office is a private practice, we are not affiliated with any specific hospital in town. This gives our doctors the freedom to utilize whichever hospital system is most conveient to you and your family and can provide you the best care available. We utilize the hospitalist services within the hospitals and while the doctors may visit you while you are in the hospital and be involved in your care, they will not be the admitting physician while you are hospitalized. 

There are multiple versions of membership-based medicine. Our practice is a concierge primacy care office, not a direct primary care office. Direct Primary Care does not accept and utilize health insurance. Concierge practices remain within the traditional health insurance model for care, allowing you to utilize the benefits your health insurance does provide. In our model of membership medicine, your membership fee provides you more direct access to your provider, longer appointment times, same day visits, as well as many other benefits outlined on this website. 

There are 2 physicians in this practice; however, you are able to select which provider you would like to see as your primary provider when you enroll and all visits will be with your selected provider. Unlike many single provider membership offices, we are able to still offer care in our office when needed if your physician is out of town with the other physician rather than having to revert to urgent care.